ProAce Edu Ventures LLP (“ProAce”, “us”, “we”) is the promoter of the global social learning website www.myedge.in (“MyEdge”, “website”) and the India market focused mobile application WONK (“Application”). MyEdge provides access to learning technology tools such as internet based Virtual Classrooms (“VC”) and Virtual Library (“LIVErary) to its members/users. These tools together with the website will be referred to as “Services”. WONK is a first of its kind tutor aggregation mobile application in India which provides the facility of identifying & locating a tutor for academics/extra-curriculars/hobbies & interests etc , referring to his/her education credentials, reading reviews posted by other users & booking a physical tuition class.
Treatment of User Information
A visitor will have limited access to our website & application without signing up as a member. A visitor will only be permitted to book a tuition class after completing the free registration procedure. In order to register, a visitor needs to provide information such as name, date of birth, email address, country, gender, password etc. These are mandatory information requirements for signing up, a visitor can insert other details such as educational qualification, aspirations, professional details etc after logging into his account.
In case of students, the legal age for becoming a member of our website & booking a class on our application is atleast 13 years. For rest of the member categories, the minimum legal age is atleast 18 years. In case you want to report a case wherein a student less than 13 years of age has provided us personal information in gross violation of this policy, please contact us at firstname.lastname@example.org. The term “Personal Information” in this policy refers to personally identifiable information of individuals registered as students/professionals, teachers or parents.
In case of teachers and WONK tutors, ProAce reserves the right to showcase the key elements of your profile including name, age, gender, educational qualification, reviews, cost per session & location on its website, application & social media channels in order to attract students & parents. It is advisable to ensure that all information highlighted in your profile is updated & accurate. In case, ProAce receives a complaint or on its own finds out that any or all of the profile information is incorrect then a suitable action will be initiated including penalty, suspension of your account or outright deletion depending on the severity.
ProAce does not exercise any control or endorse the content, messages, information provided in any of our Services and, therefore, ProAce specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any of those Services. We will take all possible actions from our end to verify as much information as we can however you agree that you waive any claims against us relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against us relating to same.
Security of user information
The information provided by a user is protected by a password to ensure secrecy and privacy. We also use several verification checks to prevent attack on our website and database from web browsers and malicious scripts. You can also help us in maintaining your privacy by ensuring that you do not share your account password with anyone. Also remember to sign off from your account in case you have logged in from a public computer. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email at email@example.com. You shall be liable to indemnify ProAce due to any loss suffered by it due to such unauthorized use of your account and password.
Please note that ProAce has adopted the best international practices and security policies & technical measures to protect the personal data of its members from unauthorized access, destruction or loss. However, for any data loss or theft due to unauthorized access, ProAce shall not be held liable for any loss whatsoever incurred by the User.
For all our services, ProAce has tied up with the most credible third-party international payment gateways and therefore does not store any credit card, debit card or any other sensitive financial information in its servers. In case of WONK tutors, we store the bank account information for making payments in lieu of classes booked on the application. This information is not shared with any third party and extreme confidentiality is maintained at all times.
Inaccurate or incorrect user/member information
The user/member of our Services is responsible for maintaining & ensuring accuracy of the information provided. You are free to edit or delete personal information after due verification. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes in due course of time), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at its sole discretion, discontinue the provision of the Services to you.
Sharing of information collected
Maintaining the confidentiality of your personal information forms an integral part of our business. We do not rent or sell your personal information however we may share your personal information in personally identifiable form only as described below.
- Third party companies:
In certain situations, highly reputed third party companies or websites or applications we are affiliated with may offer schemes or sell products or provide services to our users. In such a situation, we may work jointly with these businesses to offer schemes or sell products or provide services. As an esteemed member of our family, we would be providing such offers and incentives which may not be available to the public in large. We will be sharing only the relevant information with the third party businesses which will be related to their product or service; for example we may share your “Aspirations” with a school/institute which figures on your list of dream institutes or information on “Favorites” with the respective tutors on the application etc. We have no control or authority over the policies and practices of third party businesses or websites as to privacy or anything else, request you to therefore review all third party website policies before sharing any of your personal information with them. Further, ProAce is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. We shall not be held responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of ProAce including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes etc.
Please note that when a user visits our website, ProAce automatically receives certain information such as IP address, URL, operating system, browser, name of ISP etc. We utilize this information for improving our services through customization based on the pattern of users visiting the website. Individually identifiable information is not shared with any third party under any circumstances. ProAce may store & share some of the aggregate findings in anonymized form with specific third parties such as media, advertisers, sponsors, investors for the growth of the business. Further, MyEdge uses temporary cookies to store certain user information which is non-sensitive and is required for effective user management. These cookies may be placed or recognized by third parties on the user’s browser for serving various needs such as advertising, sponsorships, scholarships etc.
- Regulatory requirements:
In case the Government or any regulatory body seeks any personal information of a user on our website, we may choose to share the information in good faith in order to comply with the law.
Protection of ProAce and affiliates
We reserve the right to release personal information of our users to enforce or apply our Terms & Conditions and other agreements; or protect the rights, reputation and safety of ProAce and its employees, users and affiliates. We may provide a notice in advance in case we choose to release information for any of these reasons.
We at ProAce take and will continue to take all appropriate measures to keep your information private however, we cannot guarantee full proof security. Unauthorised and illegal access, hardware or software failure and several other factors may compromise the security of user information which may be beyond our control.